Symptom: After installing the latest Windows Updates, the computer displays a message: "Your PC ran into a problem and needs to restart.." The system will attempt to restart and will fail a second time, displaying the same message. When it restarts the second time, Windows will display the Automatic Repair screen.
From the Automatic Repair screen, perform the following steps to boot into Safe Mode and rename the ggse.sys driver:
- Click Troubleshoot
- Click Advanced options
- Click Startup Settings
- Click Restart
- Press the down arrow to select "Safe Mode with Command Prompt"
- Windows will undo the changes and then restart. It will fail to restart the first time and will automatically restart a second time. It will fail again and then automatically restart a third time. It will fail the third time and report that it was unable to repair the PC
- Repeat steps 1-5
This time the computer will reboot to Safe Mode.
- Sign in to Windows
- Type: cd drivers
- Type: ren ggse.sys ggse.sys.bak
- Close the Command Prompt window
- Type Ctrl-Alt-Del (or press the Restart button in lower right corner)
- Restart the computer
- Sign in to Windows
- Install the latest Windows Updates
- Reboot
- Rename c:\Windows\System32\drivers\ggse.sys.bak to ggse.sys
- Reboot
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